194
Annual Report -
2013
-
Vivendi
Financial Report
| Statutory Auditors’ Report on the Consolidated Financial Statements | Consolidated
Financial Statements | Statutory Auditors’ Report on the Financial Statements | Statutory Financial Statements
4
SECTION 4 - Business segment performance analysis
4.2.4.
SFR
(in millions of euros)
Year ended December 31,
2013
2012
% Change
Retail
6,873
7,974
-13.8%
B2B
1,789
1,871
-4.4%
Wholesale and other
(a)
1,537
1,443
+6.5%
Total Revenues
10,199
11,288
-9.6%
EBITDA
2,766
3,299
-16.2%
EBITA
1,073
1,600
-32.9%
Restructuring costs
(93)
(187)
+50.3%
EBITA excluding restructuring costs
1,166
1,787
-34.8%
Capital expenditures, net (capex net)
(b)
1,610
2,736
-41.2%
of which acquisitions of mobile spectrum
-
1,065
-100.0%
capital expenditures, net excluding acquisitions of mobile spectrum
1,610
1,671
-3.7%
Cash flow from operations (CFFO)
650
693
-6.2%
of which acquisitions of mobile spectrum
-
(1,065)
+100.0%
cash flow from operations excluding acquisitions of mobile spectrum
650
1,758
-63.0%
SFR Group
Number of Mobile customers
(in thousands)
(c)
21,354
20,690
+3.2%
Acquisition cost
(in millions of euros)
430
497
-67
Retention cost
(in millions of euros)
541
634
-93
Number of Internet customers
(in thousands)
5,257
5,075
+3.6%
Retail market (d)
Number of Mobile customers
(in thousands)
(c)
14,555
15,057
-3.3%
Number of Mobile postpaid customers
(in thousands)
(c)
11,381
11,194
+1.7%
Smartphone penetration
(in % of customers)
64%
51%
+13 pts
12-month rolling Mobile ARPU
(in euros/month)
24.1
28.3
-15.0%
Number of Broadband Internet customers
(in thousands)
(d)
5,209
5,039
+3.4%
12-month rolling Broadband Internet ARPU
(in euros/month)
32.5
33.3
-2.6%
(a)
Relates to wholesale operators, SRR (a SFR subsidiary in Reunion Island) as well as the elimination of inter-company flows.
(b)
Relates to net cash outflows in relation to acquisitions and disposals of tangible and intangible assets.
(c)
The customer base as of December 31, 2013 includes the Retail billing system migration in the fourth quarter of 2013 of 92,000 inactive
customers pursuant to a technical purge (no impact on revenues). The customer base as of December 31, 2012 relates to published data
(before the technical purge).
(d)
Relates to the Metropolitan market, excluding SRR.
