Page 29 - 2012 Annual Report

VIVENDI l 2012 l Annual Report 29
GROUP PROFILE – BUSINESSES – LITIGATION – RISK FACTORS 1
1
SECTION 2 - BUSINESSES
SFR
SFR continues to perform well, delivering the following services:
✱ access to Wi-Fi: in addition to the 4 million SFR Wi-Fi hotspots existing
in France, SFR, through its partnership with Fon, enables Neufbox
customers to use 7 million key operator Wi-Fi hotspots abroad;
✱ multi-screens: using a free SFR TV application, customers with an
SFR box can now view their television content (such as live television
channels, television on-demand, remote programming and remote
playback recording) on all their screens (TV, PC, smartphone or tablet
computers), with 3G or Wi-Fi, regardless of where they are and
whatever their mobile operator; and
✱ 4G, which began in late 2012: the next steps will involve the widening
access of 4G on mobile phones and tablet computers, with new
services such as HD video, TV viewing, online games or video calls
(Tango).
2.4.2.2. FIXED-LINE AND INTERNET
The SFR subscriber base includes more than 5 million residential
customers; its quadruple-play combined offering (SFR Multi-Packs) had
1.8 million customers at year-end 2012.
In September 2012, seeking to increase its competitiveness, SFR upgraded
its fixed-line offering (ADSL and fiber) with its box. It simplified its pricing
and made it compatible with the specific usage patterns of its customers,
who can access advanced features such as multi-screen or access control.
Meanwhile, in 2012, SFR expanded its TV offerings provided via ADSL,
with:
✱ the launch of the BeIN Sport and OCS packages;
✱ the availability of new on-demand TV channels, increasing the number
of channels in the service to over 30, 20 of which are included in the
basic offer. Use of this service has grown strongly; and
✱ new applications, including Infotrafic TV, Au Féminin TV or INA.
Finally, SFR has continued to develop its on-demand gaming services
using cloud gaming, a new way to play remotely (in streaming without
having to download). The catalog offers over 100 console-quality games,
including major producers such as Ubisoft and Disney. They are available
on television, PC and Mac.
2.4.2.3. BUSINESSES
SFR Business Team is aiming to become a provider of cloud services
for businesses. Its mission focuses on enabling companies to take
advantage of the full potential of digital transformation. In 2012,
B2B activity increased.
SFR BUSINESS TEAM CLEARLY DEMONSTRATES ITS INTENTION TO
BE THE LEADER IN CLOUD COMPUTING WITH:
✱ the establishment in September 2012 of Numergy (in partnership with
the French Government and Bull) to deploy and operate a “trusted
digital factory” and provide virtualized computer equipment solutions;
✱ entering into a trade agreement with HP regarding new services to
facilitate the adoption of cloud computing by businesses; and
✱ obtaining approval for the hosting of health data. By becoming a
“health host”, SFR is positioning itself as an e-health expert that
will be able to provide public and private health care providers with
a hosting, storage and connectivity service that is both safe and
confidential.
SFR BUSINESS TEAM CONTINUES ITS POLICY OF
INTERNATIONALIZATION
In September 2012, SFR launched the “Network Team”, an international
network of partner operators selected for the quality of their networks
and their coverage to serve companies. As a result, the “Network Team”
alliance includes Verizon, Vodafone, Etisalat, Maroc Telecom and Tata
Communications. The objective of this alliance is to provide businesses
with fixed-line telecommunications solutions that are comprehensive and
optimized by country to equip all of their sites in France and abroad.
SFR BUSINESS TEAM MAKES CUSTOMER SATISFACTION ITS
PRIORITY
✱ SFR Business Team has renewed Qualicert certifications for three
years based on a referential of 45 auditing points and ISO 9001;
✱ The operator has developed the €cobySFR tool for evaluating the
carbon footprints and financial gains of business solutions;
✱ SFR is the leader in connectivity for communicating objects (Machine
to Machine);
✱ SFR Business Team has continued deployment of 150,000 lines under
the Opache contract (mobile communications voice and data solution,
supply of terminals for French ministries and institutions); and
✱ SFR is the market leader in customer relations, including signing the
Contact 14 contract with EDF (customized multi-site, multi-channel
and multi-skills virtual contact center).
SFR BUSINESS TEAM OFFERS SIMPLIFIED OFFERS
SFR Business Team offers a new range of streamlined and modular mobile
telephony and a collaborative on-demand messaging solution.