Page 66 - 2012 Annual Report

66 VIVENDI l 2012 l Annual Report
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2
SOCIETAL, SOCIAL AND ENVIRONMENTAL INFORMATION
SECTION 2 - SOCIETAL INFORMATION
SOCIETAL INDICATORS
2.2.4.2. MEASURES TAKEN TO PROTECT CONSUMERS’
HEALTH AND SAFETY
2.2.4.2.1. ENSURING PROTECTION OF PERSONAL DATA
Existence of a formal commitment to protecting personal data
GRI UNGC OECD
DMA PR Consumer
privacy aspect,
DMA HR MSS 1, 2 VIII.6
2012
Consolidated data Yes
C+G Yes
UMG Yes
AB Yes
SFR Yes
MT Yes
GVT Yes
The Data and Content Protection Charter, adopted in 2008, defines
Vivendi’s commitments regarding the collection and management of
customers’ personal data and protection of content. The issue of personal
data is strategic for the Group. Indeed, most of the Group’s activities
(Canal+ Group, Activision Blizzard, SFR and GVT) use subscription-based
economic models. The subsidiaries have adopted policies consistent with
the Group Charter.
Canal+ Group, UMG, Activision Blizzard, SFR and Maroc Telecom
each have a Data Protection Officer (DPO) or an entity in charge of
issues related to the collection, treatment and storage of customers’
personal data.
In 2012, Maroc Telecom also integrated personal data protection methods
into its Data Security Charter, in accordance with the Moroccan 09/08 law.
Maroc Telecom conducts annual audits (32 in 2012) to verify compliance
of its activities with ISO 27001/2005 certification standards, which
guarantee the protection of all the company’s sensitive data (customers’
personal data in particular).
2.2.4.2.2. HEALTH AND RADIO FREQUENCIES
Vivendi complies with current regulations and assiduously follows the
results of scientific surveys. The Group contributes to information and
dialogue both on mobile phones and on relay antennas, communicating
the most recent positions of health authorities. The mobile operators SFR
and Maroc Telecom, which are directly in charge of the matter, have their
own monitoring working group to maintain constant vigilance.
✱ The work launched by the French government in the course of talks
on “health, radio frequencies and environment” led to confirmation
in 2012 that exposure to 2G and 3G relay antennas is very low,
irrespective of the geographic environment. SFR continues to provide
information to its customers to ensure constant awareness and
transparency in relation to any risks, including the leaflet “My mobile
and my health” that is distributed through various channels (e.g.,
sales outlets and mobile phone packs). Since 2012, SFR has provided
a collection of ten new educational factsheets on the subject of
radiofrequencies and health. More generally, it conveys precautions
for use that help reduce exposure to radio waves, such as the use of
a headset (provided free in all SFR packs). Lastly, in accordance with
recent regulations on the subject, the operator displays the maximum
level of exposure (Specific Absorption Rate – SAR) for phones in its
commercial brochures, on displays in its distribution network, on its
website and in advertisements.
✱ The Moroccan Association for Telecom Professionals (MATI), of which
Maroc Telecom is a founding member, has published a guide on the
“Correct Usage of Mobile Telephony.” This guide informs the public
about some results of the latest global studies on the issue of health
and mobile telephony and on some radiation standards and some
control measures applied in Morocco. It also recommends practices
for the use of mobile phones to reduce exposure to radio waves.
Information is available to customers in regional administrative offices
and sales offices (e.g., regulatory provisions and certifications from
equipment suppliers on the compliance of the materials used). The
operator has also published presentation factsheets for mobiles with
details of the SAR, which can be found in all sales points in Morocco.
Number of information meetings on the subject of health
and radio frequencies with stakeholders
GRI UNGC OECD
SO1 7, 8 VI.2, VIII.7
2012
Consolidated data 726
SFR 585
MT 141
✱ SFR holds discussions with all stakeholders prior to the establishment
of relay antenna sites, locally as well as nationally, in the form of
“radio frequencies, health and environment” round tables; and
✱ Maroc Telecom is available for local residents wishing more
information on the installation of new relay antennas. It organizes
information meetings to answer their questions and address their
potential concerns.