Page 65 - 2012 Annual Report

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VIVENDI l 2012 l Annual Report
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2
SOCIETAL, SOCIAL AND ENVIRONMENTAL INFORMATION
SECTION 2 - SOCIETAL INFORMATION
SOCIETAL INDICATORS
Each of the Group’s subsidiaries has made a formal commitment, by
virtue of a code, charter or clause, on the acknowledgement of societal,
social and environmental issues. This commitment refers particularly
to the founding principles as formulated by the International Labor
Organization (ILO), the UN Global Compact or the OECD.
GVT has integrated a specific clause related to the UN Global Compact in
its supplier contracts. Partner suppliers are bound to respect the principles
of the Brazilian operator’s Code of Conduct and Ethical Standards.
In 2013, an ambitious training program was instituted for employees
into the purchasing departments: by year-end 2013, over 90% of the
employees concerned will have been trained in responsible purchasing as
described in the Group’s Reporting Protocol: “This concerns the integration
of sustainable development criteria into its purchasing practices. These
responsible practices are expressed in strategies for optimization
(including the usefulness and efficiency of the purchases made to better
suit actual needs) and for taking societal, social and environmental criteria
into consideration in choosing suppliers and responsible products. The
objective is for the supply chain to become an ongoing source of value,
respectful of persons and of the environment.” The prevailing themes
include the following: “green,” “solidarity” and “fair” purchasing; respect
for the fundamental rights of workers (adherence to the ILO’s principles);
transparency of suppliers on their CSR performance; payment lead times
and traceability of the raw materials used.
2.2.3.2. IMPORTANCE OF SUBCONTRACTING AND
INTEGRATION OF CSR IN RELATIONSHIPS
WITH SUPPLIERS AND SUBCONTRACTORS
Subcontracting at Vivendi mainly concerns call centers and IT services.
The Group’s businesses have developed their own policies as regards
subcontracting to meet their respective operating needs. Although SFR
uses external providers for the management of its customer relations
with the general public, it directly manages relations with its professional
clients and distributors. Within Maroc Telecom, subcontracting mainly
relates to product retailing and telecommunications services. It should be
noted that the Canal+ Group, GVT and Maroc Telecom all have their own
call centers.
All companies use subcontractors for the provision of IT services.
The Group expects its suppliers and subcontractors to conform to
the principles formulated in Vivendi’s Compliance Program and the
UN Global Compact, and to the values and rules of good conduct in
their respective ethical codes. Any breach of these principles represents
potential grounds for the Group to terminate the contract with the supplier.
Existence of criteria to select suppliers and subcontractors based
on their societal, social and/or environmental performance
GRI UNGC OECD
DMA HR 1-10 II.A.13, IV
Certain subsidiaries have put in place instruments for collecting
information and monitoring their suppliers, in the form of assessments
and audits, to verify the correct application of the Group’s commitments.
✱ Canal+ Group calls for tender make explicit reference to the UN Global
Compact’s ten Principles. In addition, some specific calls for tender
place particular emphasis on criteria such as personal data protection
for call centers or waste management for manufacturers of set-top
boxes.
✱ Following the efforts made in 2010 and 2011 that included the
establishment of a CSR assessment methodology for suppliers
(approximately 150 integrated suppliers), SFR launched a
reassessment campaign: 90 suppliers (old and new) were assessed or
reassessed in 2012 in respect of their CSR criteria. Over 160 suppliers
had their CSR performance monitored. The initiatives put in place in
previous years have been maintained: integration of a CSR rating in
the overall assessment of suppliers; a systematic CSR provision in all
contracts; training and raising the awareness of purchasers in best
CSR practice. SFR’s Purchasing department has a socially responsible
approach: in 2012, the total number of orders from businesses in
the adapted and protected sectors increased by approximately 30%,
compared with 2011.
2.2.4. Fair Business Practices
2.2.4.1. ACTIONS TO PREVENT ANY KIND
OF CORRUPTION
Definition of the policy’s priority actions to combat corruption
GRI UNGC OECD
DMA SO Corruption
aspect 10 II, VII
The Group’s Compliance Program sets out the Group’s general ethical
rules. In addition, the prevention of corruption forms part of the ten
Principles of the UN Global Compact, which Vivendi has signed and is
committed to upholding.
The subsidiaries manage their own anti-corruption policies in adherence
to the Compliance Program.
✱ Activision Blizzard’s anti-fraud and anti-corruption policy, which was
last updated at year-end 2012, refers mainly to the UK Bribery Act
adopted in 2010. Activision Blizzard states “It is Company policy to
conform rigorously to the United States’ Foreign Corrupt Practices Act
(FCPA) and international legislation in this regard.”
✱ Maroc Telecom has a three-pronged policy: to combat any form of
corruption (an ethics officer has been appointed to advise employees
and ensure compliance with the rules); vigilance to avoid conflicts of
interest; and fraud prevention and detection (in 2012, 2,300 people
were trained in these areas, including 270 regional managers).